FREQUENTLY ASKED QUESTIONS
Q. What forms of payment do you accept?
A. We accept :-
Cash deposit from all branches of State Bank of INDIA
Internet Banking Transfer
Credit cards transfer
For our Account details, go to our Payment Options page
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found HERE Login with the username x3democ, and the password x3democ.
Q. How long does it take to setup my account?
A. Your account will be setup within 15 minutes after payment confirmations.
Q. Are there any setup fees or hidden costs?
Q. What is Email forwarding, Domain forwarding & DNS management?
A. Email forwarding is used to send a copy of all your incoming mails to your another mail client like yahoo,hotmail,msn,etc. Domain forwarding is used to forward your one domain to other. For eg, when somebody type www.first-domain.com. it will be redirected to your another domain like www.second-domain.com. DNS management is used to Add A, Cname, MX records to your domain.
Q. How can i upload my files to the server?
A. We recommend SMART FTP to upload files to the server. Download it from HERE. You can also upload files manually by going to File Manager in the control panel. With Smart FTP, you just have to drag & drop your files and with File manager, you have to upload your all files manually.
Q. I have uploaded my files but my site is still not showing my pages?
A. Make sure you are uploading your files to the right web directory which is the WWW or public_html folder. And make sure sure you named your homepage as index.html or index.htm
Q. I have downloaded Smart FTP, help me to configure it
A. Go to File ---> Remote browser ---> put the Server IP, your username & password. now drag & drop files from your local browser to remote browser.
Q. What is a Subdomain?
A. Suppose www.domain.com is your domain name. You can create Unlimited Subdomains like www.anything.domain.com
Q. How do I create email accounts?
A. Login to your control panel & click on Email Accounts. Our all hosting packages offers UNLIMITED email accounts like email@example.com
Q. What is my POP3 & SMTP address?
A. POP3 :- mail.yourdomain
My server requires authentication - Yes
Use same settings as my incoming server - Yes
Q. Do you support PHP 4 or PHP 5?
A. Yes we support PHP 4 & PHP 5 in our both hosting plans.
Q. Do you support ASP or ASP.net?
A. Yes we support all old & latest versions of ASP & ASP.net in our windows hosting plans.
Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755
Q. How do I create databases and manage them?
A. Login to your cpanel and click on MySql databases to create database & then click on PHPMyAdmin to manage Mysql database.
For any other info please contact our support team