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Service Level Agreement

Use of VaaSS InfoTech’s Service constitutes acceptance and agreement to VaaSS Infotech's AUP (Acceptable Use Policy), TOS (Terms of Service), PP (Privacy Policy), SLA (Service Level Agreement).
From herewith in this TOS, AUP, SLA and PP, the usage of "us", "we", "our", "ours" shall constitute reference to VaaSS Infotech, the usage of "you", "your", "they", "them" shall refer to client / customer of VaaSS Infotech.

Acceptance of Contractual Agreement
1. Client agrees that by placing an order either by means of electronic ordering (web order form) or submitting a written contract, and receipt of such order by VaaSS Infotech, that you are agreeing to our TOS, AUP, SLA and PP. No Modifications of said contract by customer is allowed.
2. VaaSS Infotech will provide, and Customer will purchase and pay for, the Services, and service fees specified in the Order for the applicable Service Description. Customer acknowledges that the service, and service fees have been communicated to the customer, and that they are aware of all applicable charges as per contract, TOS, AUP, SLA and PP. Customer also understands that any promotional offers unless specified in contractual terms will not be applicable to their individual service.
3. In connection with any Hosting Services, if Customer's actual bandwidth usage in any month exceeds allotted amount, specified in Customer's contract, Customer will pay VaaSS Infotech any additional fees as specified in the Service Description within three (3) days of invoicing period. Any bandwidth overuse bill not paid within three (3) days of invoicing will be subject the server and services to suspension. VaaSS Infotech will not under any circumstances accept liability for a site to be shutdown due to bandwidth overuse.
4. VaaSS Infotech will not under any circumstances accept financial liability for sickness, stress, injury, loss of earnings, loss of data or failure of computer hardware due to using our services or incorrect/misinformed advice given by staff.

What may not be hosted on our network :
Illegally posted materials will not be tolerated on our network. These include but are not limited to:
Transmission, storage, or presentation of any information, data or material in violation of any Indian Law is prohibited.
copyrighted material, trademark, intellectual property, material we judge to be threatening or obscene, or material protected by trade secret and other statute without proper authorization.
Copyrighted Software / Media
Child pornography
Info, tools or attempts related to hacking, phreaking, phishing, anarchy, virii or spam
Racist/Inflammatory content
Links to such materials are also prohibited.
If you find any of the above materials hosted on one of our web servers, please report to VaaSS Infotech.
Additionally, we reserve the right to ban the use of applications which allow the proliferation of unsolicited email from our network, or which decrease the performance of our servers thus bearing on the quality of service we may provide to other customers.
Resource Usage
User may not:
a) Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
b) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
c) Run any type of web spider or indexer (including Google Cash / Ad Spy) on shared servers.
d) Run any software that interfaces with an IRC (Internet Relay Chat) network.
e) Run any bit torrent application, tracker, or client. Please note that you may link to torrents off server, but may not host or store them.
f) Participate in any file-sharing/peer-to-peer activities
g) Run any gaming servers such as counter-strike, half-life, battlefield1942, etc
h) Run corn entries with intervals of less than 15 minutes
i) E-mail spamming, bulk emails, etc.
j) Store files not related to domain.

Using a shared account as a backup/storage device is not permitted
When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include ("http://yourdomain.com/include.php") use include ("include.php")

99.5% Uptime Guarantee
Network Uptime is the total time in a calendar month that VaaSS Infotech network is available through the Internet, provided that Client has established connectivity.
VaaSS Infotech takes responsibility for Network availability within our network, however, we cannot be held liable for upstream problems, outside of our network.
Our guarantee is that our Network will be available to clients free of Network Outages that render 100% packet loss, 99.5% of each calendar month
Network Outages or Unscheduled Downtime is any unplanned or unscheduled interruption in Service availability during which Client is unable to access the services as described in the section titled "Network Uptime" above.
A Network Outage is defined as a period in which 100% packet loss to our network is experienced, which is determined to have been caused by a problem in VaaSS Infotech 's Network as confirmed by VaaSS Infotech. Downtime or outages are measured as the total length of time of the unplanned interruption in service availability in a calendar month.
Scheduled Downtime is any VaaSS Infotech scheduled interruption of Services, for the purpose of network upgrades, or replacement of any equipment in order to provide for you better service.
Scheduled downtime occurs during notified downtime periods, with as much advance warning as possible via e-mail.

Performance Credit exclusions:
The following are excluded from the monthly calculation of Service Availability:
Scheduled downtime
Problems outside of VaaSS Infotech’s network (upstream providers, or client's inbound connection) not effecting 100% loss to our network
Interruptions or failure of individual service caused by client, their employees, client's customers, etc. to their service.
These include inaccurate configuration(s), 3rd party software, client abuse or over utilization of resources, hacked servers, attacks, exploits, server hardware failures or other users on server to cause the server to overload which may cause downtime.
We will do our best to remove such offenders immediately

Backups
VaaSS Infotech backup our servers and individual accounts daily however we provide a backup option in your cpanel or plesk for your own backup purpose and will not be held responsible for loss of any kind if we are unable to restore a backup from our system or from a backup file provided by you. Backup is responcibility of customers.
Please raise a support ticket to have the previous days backup restored if the need arises

Payment:
Establishment of this service is contingent upon receipt of payment from Customer to VaaSS Infotech.
Subsequent payments are due on the anniversary date of the month for the particular billing cycle chosen, unless customer requests all payments to be consolidated to one specific billing date.
Any setup fees will be charged full setup fee pricing, and are applied at time of initial request of such services.

Payments and Fees:
Payment is due on the defined monthly anniversary billing date dependent on billing cycle chosen. Credit cards that are declined for any reason are subject to a Rs.100 declination fee.
Service will be interrupted on accounts that reach 14 days past due.
Service interrupted for non-payment is subject to a Rs. 200 reconnect charge.
Non Payment For 30 days past invoice due date will result in your hosting account and all data in it being deleted
Accounts that are not collectable by VaaSS Infotech will be turned over to an outside agency for collection.
If your account is turned over for collection, you agree to pay the company a "Processing and Collection" Fee of not less than Fifty (Rs.50) nor more than One Hundred and Fifty (Rs.1500)
Note: On cash deposit, add additional charges of Rs.100/- per transaction in ICICI and Rs.70 in HDFC, charged by bank for intercity cash deposit.
And payments through credit card or PayPal have to pay additional $.30 (around Rs.12) + 3.4% charged by PayPal.

Delinquent Accounts:
VaaSS Infotech may temporarily deny service or terminate this Agreement upon failure of Customer to pay charges when due.
Such termination or denial will not relieve Customer of responsibility for the payment of all accrued service fees, or any collection fees.

Account Cancellation:
All requests for cancelling any service / services must be made via your client area with at least 7 days notice before next invoice is due.
No part payments are refunded hosting will run until last invoice payment length expires

Refunds and Disputes:
All payments to VaaSS Infotech are non refundable with the exception of 30 days money back guarantee.
This includes any setup fees and monthly fees regardless of usage.
All billing disputes must be reported within 30 days of the time the dispute occurred.
Disputed charges to your credit card issuer, also known as charge backs, in VaaSS Infotech 's discretion which is valid, under the terms and conditions of our SLA, AUP, and TOS, will result in service interruption, and reconnection fees to restore the desired service.

website designing and development issues.
website designing and development is not part of web hosting and domain name reg. on CANCELLATION of webdesigning order no refund (webhosting and domain) will be given if customer. if we have worked over the project more than 25% then no refund will be applicable for website designing and development. customer has also to pay our expences.

30 Days Money Back Guarantee
30 day money back guarantee applies to paid hosting only and is refunded minus any fees incurred by VaaSS Infotech for processing the payment for example paypal fees or credit card processing charges

FREE 10MB Web hosting
Any abuse/infringement of FREE hosting service will terminate your account permanently without notice.
VaaSS Infotech will place text advertisements on FREE hosting.

Domain Registration
VaaSS Infotech utilizes an industry standard third party Registrar for domain name registration services. Once an order is placed for a new domain name through VaaSS Infotech, we register the domain for the customer through the Registrar. Domains registered in this manner are not eligible for a refund and the cost for such domains will be subtracted from any service refund from VaaSS Infotech.
If you cancel your VaaSS Infotech service, you will retain ownership of your domain name for as long as you continue to renew the domain. You may renew the domain through VaaSS Infotech or transfer the domain to another registrar.

Changes to the TOS
VaaSS Infotech reserves the right to revise its policies at any time without notice.

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